Here's what we're all about.
What other benefits do I get with the program?
As a VIP member, you will receive a variety of benefits on top of your fabulous jewelry! These benefits include:
• Special discounts on our jewelry items
• FREE SHIPPING on all US orders
• Pre-release jewelry items
• Bonus items in every package
• Special customer support
WHEN WILL MY SUBSCRIPTION RENEW?
All month to month VIP subscriptions will renew on the 15th of the month and will be sent out on the 15th of the next coming month.
All other prepaid options will also automatically renew on the 15th of the month after the subscription period is up and will renew for the same prepaid period as previously purchased.
WHEN DO I GET MY PACKAGE?
You will be charged at the time of signing up for the VIP BOX and your first order will ship within 24-48 hours. After your first order, you’ll be billed on the 7th of each month and receive your package around the 15th!
WHEN IS THE LAST DAY TO PLACE MY ORDER AND STILL GET THIS MONTH'S BOX?
Any order placed until the end of the month, will be shipped that month. All orders placed from the 5th to 31st of a given month will be shipped out on the first of the following month.
WHAT TYPE OF JEWELRY WILL I RECEIVE?
We focus on elegant, timeless, and trendy styles. The versatile styles will really help you build your dream jewelry collection, allowing for so many options, perfect for your different moods, outfits, or events and special occasions! The best part is you will get early access to new arrivals!
HOW WILL I KNOW TO LOOK OUT FOR MY PACKAGE?
You will get an automated tracking email each time a package ships to you, so you can be on alert for your new jewelry.
CAN I RETURN A VIP JEWELRY BOX?
No. You cannot return a monthly subscription box after it has shipped. Refunds will not be issued for any returns of the subscription box. If there is a problem or issue with your box please contact us at firstname.lastname@example.org
WHAT IF I AM GOING AWAY OR NEED TO FREEZE MY MEMBERSHIP FOR A MONTH?
No problem, we are happy to put your membership on hold for up to 6 months and resume it at a date that best works for you.
WHAT IF I HAVE QUESTIONS PERTAINING TO MY VIP MEMBERSHIP?
Our VIP team is here to support your experience, and we want you to feel treated like exactly what you are, a VIP! Please email us at email@example.com and someone will help you right away!
WILL MY SUBSCRIPTION AUTOMATICALLY RENEW?
Yes, all of our subscription sign-up options auto-renew after the term expires unless you request cancellation. If you signed up using a prepaid option, you will enjoy the same discounted rate (15% off for 6-mo, 33% off for 12-mo) for as long as you are a VIP member!
HOW DO I CANCEL MY VIP MEMBERSHIP?
If you wish to cancel your VIP membership, please contact us at firstname.lastname@example.org. Please DO NOT remove payment information from your account in attempts to cancel membership – this may not save successfully, resulting in an unwanted charge and continuation of your subscription. We will ensure that your membership is discontinued and that there are no loose ends!
WHEN CAN I CANCEL MY SUBSCRIPTION?
Please note that our monthly shipment cut-off is 5pm PST on the 10th of each month. Any cancellation requests that come after 5pm PST on the 10th will be reflected the following month.